Refund policy

 

Returns & Refunds Policy ♻️✨

At Comfy Collects, we want you to love your purchase. If something isn’t quite right, we’re here to help 🤍

🗓 14-Day Return Policy

We offer a 14-day return window, meaning you have 14 days from the date you receive your item to request a return.

✅ Eligibility for Returns

To be eligible for a return:

            Items must be unused, unworn, and in the same condition as received

                                   Must include original packaging and tags

                       Proof of purchase (receipt or order confirmation) is required

📩 How to Start a Return

To begin a return, please email us at:
📧 comfycollects@gmail.com

Once your return is approved, we’ll send you:

                                                  A return shipping label

                        Clear instructions on how and where to send your item

Please note: Items sent back without first requesting a return will not be accepted.

🚨 Damages & Issues

Please inspect your order as soon as it arrives.
If your item is damaged, defective, or incorrect, contact us immediately at comfycollects@gmail.com so we can make it right as quickly as possible.

❌ Non-Returnable Items

   Some items cannot be returned, including:

                                    Perishable goods (food, flowers, plants 🌸)

                                            Custom or personalized items

                                          Personal care or beauty products

                               Hazardous materials, flammable liquids, or gases

🚫 Sale items and gift cards are non-refundable.

If you’re unsure whether your item is eligible, feel free to reach out before returning.

🔁 Exchanges

The fastest way to get a different item is to:

  1. Return the original item

  2. Place a new order once your return is approved

🇪🇺 EU 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason.

Items must be:

                                                      Unused and unworn

                                             In original packaging with tags

                                            Returned with proof of purchase

💳 Refunds

Once we receive and inspect your return, we’ll notify you of the approval status.

  • Approved refunds are issued to your original payment method

  • Refunds are processed within 10 business days

  • Banks and card providers may take additional time to post the refund

⏳ If more than 15 business days have passed since approval, please contact us at comfycollects@gmail.com.